1. All day tours in the 2012 programme are £115.00 per person. The cost includes coffee in the morning, a two course lunch with wine, afternoon tea and transport in a comfortable coach to and from the gardens. Cheques should be made payable to Border Lines.
2. There is a discount when Tours 10 and 11 or Tours 15 and 16 are booked as a pair. When booking these tours the total cost will be £210.00. If booking only one of these tours then the full price will apply.
3. Tour 17 which is a charity day will be £140.00 per person, cheques should be made payable to St James's Church, Clapton, but only when your place on the tour has been confirmed.
4. Places may be reserved by telephone, email or online via the website and must be confirmed with a payment in full within five working days of the reservation being made. Places on tours cannot be held longer than this. A receipt for your payment and directions to the gardens will be sent to you by email if possible, otherwise by post. Please acknowledge receipt of this email. Please tell us if you do not receive the directions and starting times for the day.
5. Cancellations more than twenty-eight days before the date of the tour will either be refunded or a credit note will be issued by Border Lines. This will be for the full cost of the day cancelled less an administration charge of £15.00 per place.
6. Cancellations less than twenty-eight days before the date of the tour will only be refunded if the place is resold. A £15.00 administration charge per place will be deducted in all cases.
7. You may transfer your place to a third party, but are requested to inform Border Lines in writing or by email giving the name and contact details of the recipient.
8. If the owner's personal circumstances change, Border Lines reserves the right to change or cancel the tour. In the event of cancellation of a tour for whatever reason, you will be offered a refund in full.
9. Border Lines and the garden owners cannot accept responsibility for loss or damage to you or your personal effects during your visit to the garden, which you enter at your own risk. Cars are also parked at your own risk and no responsibility can be taken for your vehicle or its contents.
10. Places on the tours can only be booked once you have read and accepted these terms and ticked the box on the booking form to signify your acceptance.

Making your Booking

Please complete the booking form and forward it to Border Lines Abroad, together with your non-refundable deposit of £250.00 per person made payable to Border Lines Abroad. A holiday confirmation invoice will be sent to you within three weeks of receipt of your booking form, showing the outstanding balance of the holiday cost. We shall send you a final invoice and further information relevant to the tour about ten weeks before departure. You must pay this final invoice within ten days of the invoice date; otherwise we may treat the booking as cancelled and apply our cancellation charges.

Insurance and Health

You are personally responsible for your own health and medical treatment. You must confirm to Border Lines Abroad that you carry adequate travel and medical insurance with repatriation cover.

Cancellation

You may cancel your tour at any time, provided the cancellation is communicated in writing. As this incurs administration costs we retain the deposit and in addition will apply cancellation charges as shown below:

Period before departure	Sum of cancellation
More than 60 days	Deposit only
60 - 42 days	50% of holiday price
42 - 21 days	80% of holiday price
21 days or less	100% of holiday price

 

Alterations to the Tour

We will do our utmost to provide the tour arrangements that have been confirmed, but we must retain the right to modify or cancel any tour, accommodation or arrangement, if unforeseen circumstances amounting to Force Majeure arise. In such circumstances we will inform you as soon as possible and should the change be such that it alters the nature of the tour, we shall give you the choice of an alternative tour or a full refund of all money paid

Tour Cancellation

Tours are costed on a minimum number of passengers travelling together. If this minimum number is not reached, we shall either cancel the tour and offer a refund in full or, subject to clients' agreement, we shall operate the tour at the necessary supplement. In the event of James Bolton being unable to accompany the tour, then we reserve the right to cancel the tour and offer clients a refund in full. If we have to cancel your holiday at any time, we are liable only for monies you have paid Border Lines Abroad at the time of cancellation.

Complaints

We would be grateful to receive any complaints at the time they occur and we will endeavour to resolve them as quickly as possible.

Baggage and Personal Effects

These remain your responsibility and risk at all times. Border Lines Abroad will accept no liability for loss, damage or misdirection of your baggage or effects.

Tour Leader

The tour leader, in conjunction with the appropriate medical advice, if applicable, has the right to disqualify any client at any time during the course of the tour, if considered necessary for the medical well-being or safety of the individual or in the tour leader's opinion, the client's actions are materially affecting the enjoyment of the tour for the remainder of the group. Any decision with regard to any reimbursement for any part of the tour not completed will be decided by Border Lines Abroad.

Liability for agents

Border Lines Abroad is not responsible for the performance of the services provided by carriers, hotels and agents and is not liable for any damage or compensation payable to any clients in respect of any loss or injury sustained by such a client, howsoever caused.